01
Plan your conversion
Room ideas, planning guidance and a clearer brief.
Trust & legal
Complaints
How to raise a complaint or report an issue.
01 Professional builder introductions02 Clear cost guidance03 Planning & building control
Practical guidance for UK homeowners02
Get clear pricing
A guide range before you request quotations.
03
Build with confidence
Know what to ask about scope, approvals and warranty.
Tell us what happened, the date, the page or introduction involved and what outcome you are seeking. Use the contact form. We aim to acknowledge complaints promptly and investigate fairly.
Contractor work
Complaints about building work or a contractor warranty should normally be raised with the contractor first, because they are responsible for the contract and workmanship. We still want to know if an introduction did not meet the standards explained on this site.